Support
This page outlines the support process for API consumers to raise support incidents for troubleshooting.
If it has been established that the issue is with the Volvo API, please contact the Dealer Support Center (DSC) via email, providing all necessary information for resolution, including the error code and a description of the error.
The email should include the following information:
- Name of the application: VCIF (do not change it)
- Consumer organization in the portal: You can find the name of the Consumer organization in the top right corner of the developer portal, when you are connected. It corresponds to the company you are working for.
- App Name: App name that identifies the Application in the developer portal (linked to the Client ID) and which is using a production plan. NOTE: This can be an application that has been create by VCE for the consumer or by the consumer themselves.
- HTTPS Code and error message sent back: For example: HTTP error codes 200, 403, 500…
- Operation used: Specific HTTP request used for retrieving data.
- Date time of the error: Date Time when the error occurred.
- Detailed description of the error: More details about the error, if you can provide them.
- Identifier of the machine(s): Chassis ID for one of the machines, if relevant.
Dealer Support Centers
Please select the appropriate DSC for your region:
Region | Contact | Availability - Please note that this mailbox is monitored between the following times: |
|---|---|---|
DSC Europe | 07:00 to 18:00 CET Mon-Fri (UTC 06:00 to 17:00) | |
DSC VCE NA | 04:00 to 19:00 CST Mon-Fri (UTC 10:00 to 01:00) | |
DSC LA | 07:00 to 22:00 BRT Mon-Fri (UTC 10:00 to 01:00) | |
DSC CN | 08:00 to 18:00 WITA Mon-Fri (UTC 00:00 to 10:00) | |
DSC IN | 24 hours from Monday 06:00 to Friday 18:00 IST (UTC Monday 00:30 to Friday 12:30) |