Support
This page outlines the support process for API consumers to raise support incidents for troubleshooting.
If it has been established that the issue is with the Volvo API, please contact the Volvo Connect Support Team by email or through the Volvo Customer Portal page, in the "Contact Us" section. On both options, please be sure to provide all necessary information for resolution, including the error code and a description of the error.
The Support case or email should include the following information:
- Consumer organization in the portal: You can find the name of the Consumer organization in the top right corner of the developer portal, when you are connected. It corresponds to the company you are working for.
- App Name: App name that identifies the Application in the developer portal (linked to the Client ID) and which is using a production plan.
- HTTPS Code and error message sent back: For example: HTTP error codes 200, 403, 500…
- Operation used: Specific HTTP request used for retrieving data.
- Date time of the error: Date Time when the error occurred.
- Detailed description of the error: More details about the error, if you can provide them.
- Identifier of the machine(s): Chassis ID for one of the machines, if relevant.